The world of technology grows along with the requirements of businesses as IT infrastructure continues to meet all existing requirements. The growing complexity of the technology ensures it must be handled by an experienced professional. Outsourcing is, when a service provider takes on the responsibility to effectively manage the IT infrastructure of its client organization.
UGT offers two different types of outsourcing service:
Full Outsourcing- UGT accepts the responsibility of the full administration of an organization’s IT infrastructure.
Mixed Outsourcing- UGT administers an organization’s IT infrastructure together with its in-house IT staff.
Mixed outsourcing offers you the following IT services.
Control of infrastructure
This includes the following:
- Control of servers
- Control of network
- Control of central communication system
Control of data
Control of security
Organizing of steady systems
- To implement and administer reserve systems
- To organize and control of disk arrays
- To control reserve servers
- To control clusters
Organizing of post accident systems
- Organize a post accident plan
- To improve and regularly control the system
The service above include the following:
- Primary support, eight hours a day and six days a week – communication, via e-mail, quick response to an incident
- Second and third level support – certified specialists
- Control of incidents
- Control of problems
Our company gives you the opportunity to use the service _ “Central Service Desk for IT infrastructure support (servers, IT services, network equipment, inter communicational systems)”. This will help you to save money and time. In addition, our experienced and certified specialists will help solve your problems at any level of support. Our technologies fix accidents and solve any problems that occur before you resolve the incident.
Outsourcing the IT administration of your company may include all these desirable services. You can choose the optimal combination of the services you need with your manager.
Ten reasons for why should you outsource the management of IT infrastructure:
Five business-strategic reasons for outsourcing:
1. Improved focus on business
When outsourcing, a company is able to free the time required for the administration of infrastructure and use it to focus on core business objectives.
2. Access to world experience
Due to the time consuming process of IT administration, IT departments of organizations have less time to absorb and share the novelties and experience of modern technologies. Company providing outsourcing services is doing its best to provide clients with novelties that will substantially improve productivity, reliability and business objectives of client’s IT infrastructure.
3. Value in the improvement of qualification
Technology changes are always accompanied by the need for improvement in IT staff’s qualifications. When using outsourcing services the company is free from this need/expense, but at the same time, its infrastructure is constantly serviced by qualified specialists.
4. Risk allocation
There is always a risk of interruption or breakdown in organizations where business processes rely on IT infrastructure. Outsourcing services allocates these risks to the service company who is able to implement all necessary activities and measures to avoid interruptions.
5. Allocation of IT specialists on important tasks
Finding qualified IT specialists is a challenge for every company, especially in developing countries like Georgia. There for most companies suffer the lack of IT staff. An Outsourcing Company enables management to make optimal allocation of its IT human resources.
Five business-tactical reasons for outsourcing:
1. Occasional needs
In an emergency situation, it is difficult to find/allocate enough human resources and expertise to settle a problem before much time and money has been forfeited. With specialist in every field of IT Infrastructure, an Outsourcing company has all these resources readily on-hand and is able to respond with optimum results in minimal time.
2. Control of current expenditures
Expenditure control is an important part of every organizations activity. We prepared detailed calculations and explanations of all possible expenses related to outsourcing to facilitate control over them.
3. Expenditure minimization
Constant improvement of IT staff qualification, together with necessary literature and hardware, amount to considerable sums. General expenditure items, such as transportation, licenses, document management and etc., which are allocated for company personnel, are reduced through outsourcing services. When you use outsourcing services, you can allocate most of these funds to the development of core business.
4. General expenditure minimization
General expenditures, required for company employees, include the following: transportation, security passes, document handling etc. Outsourcing provides you with the opportunity to minimize these expenditures.
4. Reliable partner
Company that is planning to establish a new branch or business in a new country, region or district is always confronted with the problem of ‘duplicating’ the IT personnel. When using outsourcing services such problems virtually never emerge.